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Preferium AI Edge

Terms of Service

Last updated: 2026-08-22

These Terms of Service ("Terms") govern your use of Preferium AI Edge (the "Service") provided by Preferium AS (Org. nr. 999 323 286), a limited company registered in Norway ("we", "us", "Preferium").

1. Acceptance

By accessing or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

2. The Service

Preferium provides server-side optimization of customer websites for AI search engines. The Service:

  1. Crawls customer-published HTML on the customer's behalf
  2. Generates AI-optimized variants of titles, descriptions, headings, structured data, and other on-page elements
  3. Serves the optimized variants to AI crawlers (and optionally human visitors) via Cloudflare's edge network when the customer points DNS at us
  4. Provides a dashboard for reviewing, deploying, and rolling back optimizations
  5. Tracks AI search visibility (LLM citation rates, AI Overview presence)

3. Account

To use the Service you must:

  • Be at least 18 years old (or the legal age of majority in your jurisdiction)
  • Provide accurate registration information
  • Keep your password / sign-in link secure
  • Be responsible for all activity under your account

We reserve the right to suspend accounts that:

  • Violate these Terms
  • Are 30+ days past due on payment
  • Are used for content that violates law or third-party rights

4. Acceptable use

You may not use the Service to:

  • Optimize content that violates law (defamation, copyright infringement, IP theft, fraud)
  • Attempt to manipulate search results through cloaking or hidden content (we serve identical semantically-optimized HTML to crawlers and humans by design)
  • Reverse-engineer the optimization prompts or AI rewriter pipeline
  • Resell the Service without an Enterprise reseller agreement
  • Submit prompts intended to extract data from other tenants
  • Abuse free-trial accounts (multiple sign-ups, throwaway emails for free credits)

5. Customer content

You retain all rights to your website content. You grant Preferium a non-exclusive, worldwide license to:

  • Crawl, store, and process your published HTML to provide the Service
  • Generate AI-rewritten variants
  • Cache optimized variants at edge nodes for low-latency serving

This license terminates when you close your account, subject to the deletion timelines in our Privacy Policy and DPA.

You are responsible for the legality of your content and represent that you have all necessary rights to it.

6. AI-generated content

The Service generates optimization suggestions using Cloudflare Workers AI (an AI service run by our infrastructure provider). Third-party assistants (Anthropic Claude, OpenAI GPT, Google Gemini, Perplexity) are queried separately to MEASURE whether the Customer's site is cited in them — they do not generate the Customer's content. AI output:

  • Is suggested, not guaranteed
  • Should be reviewed before deployment (we provide preview + manual override flows)
  • May contain factual inaccuracies — you are responsible for verifying claims before deploying optimized content
  • May reflect biases inherited from the underlying training data

When you deploy AI-rewritten content, you take editorial responsibility for it. Preferium does not guarantee the legal, factual, or commercial accuracy of any AI-generated suggestion.

7. Plans and billing

7.1 Subscription plans

Plans are described on our pricing page. We sell agency subscriptions, domain seats, and one-time credit packs. Credits meter the cost of work we run for you — they are not “1 action = 1 credit”. Included credits follow the package the agency assigns, not a per-seat grant. Live prices are the current catalogue on that page.

7.2 Billing

  • Subscriptions auto-renew at the end of each monthly billing period unless cancelled
  • Cancellation takes effect at the end of the current period; service continues until then
  • We do not offer annual subscriptions, and we do not pro-rate refunds for unused days
  • Add-on credit packs are charged once at purchase and added to your balance immediately upon Stripe webhook confirmation
  • We use Stripe for payment processing; Stripe holds your card details (we never see them)
  • Preferium AS is registered in Merverdiavgiftsregisteret (the Norwegian VAT Register); VAT (25% MVA) is added at checkout where applicable

7.3 Plan changes

Plan changes are managed via the Stripe Customer Portal accessible from Settings → Billing. Upgrades and downgrades take effect on the terms shown at checkout for that change — we do not treat pro-rata as a general rule.

7.4 Refunds

We offer a 14-day satisfaction-guarantee refund for new subscriptions. After 14 days, refunds are at our discretion and generally not granted. Mistaken or duplicate charges are always refunded.

7.5 Credit balances

Credits meter the cost of work we run — they are not “1 action = 1 credit”. Two balances apply per end client and are not bound to a domain:

  • Included credits come with the package the agency assigns. Unused included credits expire when that package renews. They do not roll to the next period.
  • Purchased credits come from one-time credit packs. They are added when Stripe confirms the purchase and do not expire.

Work draws included credits first, then purchased credits. Live prices are the current catalogue on the pricing page.

8. Service-level

We target 99.9% uptime for the edge worker (which serves your customer-facing traffic). Status: status.preferium.com.

The dashboard and API worker have a 99.5% target — these are tools for managing optimizations, not customer-facing critical-path infrastructure.

If we miss an uptime target in a given calendar month, customers on Pro and Enterprise plans may request a service credit equal to the affected share of that month's subscription fee — the proportion of the month during which the target was missed. Credits are applied to a future invoice, must be requested within 30 days of the end of the affected month, may not exceed one month's fee, and are the sole and exclusive remedy for a missed uptime target.

These Terms, together with the Privacy Policy and the Data Processing Agreement, are the entire agreement for all plans including Enterprise. There is no separate master services agreement.

9. Termination

You may terminate at any time via Settings → Billing → Cancel subscription.

We may terminate for material breach (30 days' notice) or for non-payment (immediate, after 30 days past due).

On termination:

  • Your domains stop being served by our edge within 24 hours
  • Customer DNS continues pointing at us until you redirect — we serve a 503 with a notice to the visitor explaining the service has been cancelled
  • Your data is preserved for 30 days for export, then deleted (see Privacy Policy §6)

10. Disclaimer

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee:

  • Specific search engine rankings or AI citation rates
  • That AI-generated content is factually accurate
  • That third-party LLM providers will remain available or unchanged in capability
  • That sub-processor data centers will not experience outages

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PREFERIUM'S TOTAL LIABILITY UNDER THESE TERMS IS LIMITED TO THE FEES YOU PAID IN THE 12 MONTHS PRECEDING THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOST GOODWILL, OR BUSINESS INTERRUPTION.

This does not limit liability that cannot be excluded by law (e.g. gross negligence, fraud, personal injury).

12. Governing law

These Terms are governed by Norwegian law. Disputes will be resolved by Oslo District Court. EU consumers retain the rights granted by their local consumer protection law.

13. Changes

We may update these Terms. Material changes are notified via email to the workspace owner at least 30 days before the change takes effect. Continued use after the change indicates acceptance.

14. Contact

By signing up for the Service, you acknowledge that you have read and agree to these Terms, our Privacy Policy, and our Data Processing Agreement.